Shipping and Production

PRODUCTION TIME:

At Long Studio Design, we use manufacturers where every product is handmade to ensure the highest quality.
Our items are handmade for us to our original designs. All our items (except the Hammam towels and burr wood boxes) are handmade to order in the UK.

PRODUCTION ON AVERAGE 3 to 10 WORKING DAYS:
The following products take on average 3-10 working days. However, this varies from product to product. In rare cases when an item needs to be re-made, this may take an additional 1-2 days.
Please note that we do try to have some items in stock for immediate dispatch.

For this many of our products, we can ship to virtually any address in the world. The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please contact us for International Shipping fees.
Express shipping is available. A speedy Special Delivery service is available where your item will delivered within one working day in the UK, after it has been manufactured. e.g. Orders shipped to the US should arrive within 3-7 business days.

PRODUCTION ON AVERAGE 4 to 6 WEEKS:
Please note that we do try to have some items in stock for immediate dispatch.
    •    Hand rolled hemmed silk Scarves
    •    Hand rolled silk Pocket Squares
    •    Real Velvet Cushions with trimming

Production times are dependent on the product. These time frames are approximate and do not include delivery times.

PRE-ORDER ITEMS:
We may make it possible to order items through our website before we have them in stock (“Pre-Order Items”).
When you order Pre-Order Items:
(a) they will typically be delivered within forty (40) days or less of the date of your Order Confirmation, however this may vary
(b) we will e-mail you a Shipping Confirmation when we have sent the Pre-Order Items out to you
(c) they may be delivered in separate packages, and at different times, to any other items which you order

FINE ART:
The artworks are completed and available for immediate shipping. Please contact us for prices. Shipping costs are not included in the price.
Commissions of the ’Stripes Series’ can be undertaken. Please contact us for a quotation and approximate delivery times.


We will send you an email to let you know when your order has been sent out and this will contain a link to track it if it is been sent using a tracked service.

Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.

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DELIVERY TIME / SHIPPING:
We include free delivery to UK mainland for all products except the Fine Artwork.
We use UK Royal Mail 24 or Royal Mail 48.

We are currently only shipping to the UK mainland.
However if you would like to enquire about International orders, please contact us, as these can often be arranged.  
For international orders or large/bulky packages within the UK, we ship via FedEx, DHL, TNT or similar service as the international delivery option. This service includes detailed tracking and guaranteed speedy delivery.
Shipping costs and time can vary significantly for remote areas, where it may be necessary to pass on the remote area surcharge levied by the carrier.
Delivery outside the UK may attract local tax duty to pay, which is administered by the local territory and is out of the hands of Long Studio Design.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.

The customer must provide us with a correct and complete delivery address. In the event that this is not the case, we are not liable for attributable delays. In this case, if the transport company returns his order, the customer will not be able to cancel their order.